Refund & Cancellation Policy

Last Updated: June 2026

Customer satisfaction is important to us.

Order Cancellation

Orders can be cancelled before dispatch. Once dispatched, orders cannot be cancelled.

Returns

Due to the nature of health supplements, we do not accept returns once the package has been delivered. This policy ensures product safety and hygiene.

Damaged Products

If your order is received damaged, leaking, incorrect product, or missing items, please notify us within 48 hours of delivery.

Kindly share:

• Order Number
• Photos of the package
• Product Images
• Unboxing Video (recommended)

After verification, we will arrange a replacement or refund.

Refund Timeline

Approved refunds will be processed within 5–7 business days. The amount will be credited back through the original payment method.

Non-Refundable Cases

Refunds will not be provided if:

• Product has been opened
• Product has been consumed
• Customer changes their mind
• Incorrect address provided
• Delivery refused by customer

Contact

For any refund-related concerns, you can contact us at:

Email: info@zylexe.com